Privacy Policy MT33 – Our Commitment to Protecting Your Data

MT33 is an online casino and Sports Betting platform operating for Malaysian players. We understand that your trust in our platform depends not only on the quality of our games and the reliability of our payouts, but also on how we handle the personal information you entrust to us when registering and using MT33's services.

This Privacy Policy applies to all personal information collected through:

• The MT33 website at mt33.best and all associated subdomains.
• The account registration and identity verification process.
• Financial transactions including deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other methods, as well as withdrawal of winnings.
• Gaming activity including slots, Live Casino, roulette, jackpot games, and Sports Betting.
• Communications with the MT33 customer support team.
• Participation in MT33 promotions, bonuses, and loyalty programmes.

This policy does not apply to third-party websites or services that may be linked from the MT33 platform. We encourage you to read the privacy policies of those third-party services separately.

MT33 collects various types of personal information depending on how you interact with our platform. Below is a detailed breakdown of the data we may collect:

MT33 does not collect sensitive personal data such as medical information, religious beliefs, political views, or biometric information unless specifically required for approved identity verification purposes and with your explicit consent.

MT33 collects personal data through several different methods:

• Directly from you: Information you provide when registering an account, completing your profile, submitting KYC verification documents, making deposits or withdrawals, contacting customer support, or participating in promotions and surveys.
• Automatically during use of the platform: Server logs that record your activity, including games played, bets placed, session times and duration, technical errors encountered, and in-platform navigation.
• Via cookies and tracking technologies: Session cookies to maintain your login status, preference cookies to remember your settings, and analytics cookies to understand overall platform usage for improvement purposes.
• From payment processors: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the relevant processor shares the necessary transaction verification information with MT33.
• From identity verification providers: For KYC purposes, MT33 may engage third-party services tasked with verifying the authenticity of the identity documents you submit.

MT33 uses the personal data it collects solely for the following purposes:

• Account management: Creating and maintaining your member account, processing registration and login, verifying identity and eligibility, and managing account settings.
• Processing financial transactions: Processes deposits via eWallet and FPX, handles withdrawal of winnings, verifies the source of funds for AML (Anti-Money Laundering) compliance, and generates required financial records.
• Provision of gaming services: Operating live casino games, slots, roulette, jackpot games, and Sports Betting fairly, maintaining betting and winning records, handling game disputes, and ensuring session continuity.
• Service communications: Sending transaction notifications, updating deposit and withdrawal statuses, responding to support enquiries, and informing members of important changes to the platform or its terms.
• Fraud detection and security: Identifying and preventing fraud, multi-account abuse, money laundering, and bonus misuse. These activities are carried out to protect all MT33 members who use the platform in good faith.
• Responsible gaming: To monitor gameplay patterns in order to identify signs of problem gambling, manage limits set by members, and process self-exclusion requests.
• Marketing (with consent): Sending information about MT33 promotions, bonuses, and offers to members who have consented to receive marketing communications. You may withdraw this consent at any time.
• Platform improvements: Analysing aggregated and anonymised usage patterns to understand how the platform can be improved in terms of functionality, design, and user experience.
• Legal compliance: To fulfil the legal and regulatory obligations applicable to mt33, including reporting requirements, responding to requests from authorised authorities, and maintaining records as required by law.

MT33 will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.

MT33 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, MT33 may need to share personal data with the following categories of third parties in limited and controlled circumstances:

• Payment processors: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks participating in FPX require certain information to process your financial transactions. This sharing is limited to the minimum necessary to complete the transaction.
• Game providers: Evolution Gaming, Playtech, Microgaming, Pragmatic Play, and other providers may receive the technical data required to operate their games on the MT33 platform. This does not include your personally identifiable information unless required for specific game functions.
• Infrastructure service providers: Cloud hosting, cybersecurity, and analytics service providers contracted by MT33 and bound by strict confidentiality and data protection agreements.
• Regulatory bodies and legal authorities: MT33 will disclose personal data when required to do so by Malaysian law, court order, or a lawful request from law enforcement authorities. MT33 will endeavour to inform you of such disclosure unless prohibited by law.
• KYC service providers: The third-party identity verification service used by MT33 to verify your documents receives only the relevant document copies and is bound by strict privacy policies.

All third parties that receive personal data from MT33 are required to handle such data with a level of protection equal to or greater than the standards MT33 itself maintains.

MT33 takes security infrastructure seriously to protect all members' personal data. The technical and organisational security measures we employ include:

• Encryption of data in transit: SSL/TLS 256-bit encryption for all communications between your browser or app and MT33 servers, ensuring data cannot be read if intercepted.
• Encryption of data at rest: Sensitive data such as passwords and financial information is stored in encrypted form using industry-standard encryption algorithms.
• Internal access controls: Only MT33 staff with a legitimate operational need are permitted to access member personal data, and all such access is logged and continuously monitored.
• 24/7 security monitoring: Automated monitoring systems detect and alert on any suspicious activity or unauthorised access attempts in real time.
• Regular security testing: MT33 conducts regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication: MT33 offers two-factor authentication as an additional security layer for member accounts that choose to enable it.

While MT33 takes all reasonable measures to protect your data, no security system can guarantee absolute 100% protection. You also play an important role in keeping your account secure by keeping your password confidential and not sharing your login credentials with anyone.

MT33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal requirements. The following is a general guide to data retention periods:

• Active account data: For the duration of your active account and for a specified period after account closure, depending on legal requirements.
• Financial and transaction records: Minimum 7 years from the transaction date, as required under Malaysian tax and financial laws.
• KYC Documents: For the duration of the active account and a minimum of 5 years after account closure for AML compliance purposes.
• Game and betting logs: Minimum 2 years from the date of activity for dispute resolution purposes.
• Support communication records: 2 years from the date of last communication.
• Technical log data: 90 days from the date of the record, unless a longer retention period is required for an ongoing security investigation.

When personal data is no longer needed, MT33 will securely delete or anonymise it in accordance with controlled data disposal procedures.

As an MT33 member, you have the following rights regarding your personal data under Malaysia's PDPA and MT33's Privacy Policy:

To exercise any of these rights, contact the MT33 team via live chat or email at support@mt33.best. We will verify your identity before processing the request to protect your account security, and will respond within the timeframe stipulated by applicable law.

MT33 will not discriminate against or charge members for legitimate privacy rights requests. However, we reserve the right to decline requests that are unreasonable, repetitive, or would require a disproportionate level of technical effort.

MT33 uses cookies and similar tracking technologies to operate and improve the platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login status, remembering your preferred language, and securing your session. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your personal preferences, such as your preferred odds format in Sports Betting and in-game display settings, to ensure a consistent experience every time you log in.
• Analytics Cookies: Helps MT33 understand overall platform usage — most visited pages, common navigation flows, and time spent on different sections. This data is collected in aggregate and anonymised form.
• Security Cookies: Used to detect suspicious activity, fraudulent attempts, and multi-account usage in order to protect the platform and all members.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the MT33 platform. Session cookies that are essential for security cannot be fully disabled without restricting access to your account.

The MT33 platform is strictly for individuals aged 18 and above. MT33 does not knowingly collect any personal data from anyone under the age of 18.

If MT33 discovers that personal data has been collected from someone under the age of 18, we will immediately take the following steps:

• Suspending the relevant account immediately while an investigation is conducted.
• Deleting all personal data associated with that individual.
• Returning any funds remaining in the account to the legal guardian of the individual concerned.
• Reporting incidents to the relevant authorities where required by law.

Parents or guardians who suspect their child or ward has registered an MT33 account are urged to contact the MT33 support team immediately at support@mt33.best. We will act promptly to resolve the situation.

The MT33 platform may contain links to or integrations with third-party services such as game providers, payment processors, and social media platforms. When you click such links or use integrated third-party services, you will be subject to those services' own privacy policies, not MT33's Privacy Policy.

MT33 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of each third-party service you use separately and to satisfy yourself with how they handle your personal data.

This includes game provider platforms such as Evolution Gaming, Playtech, Microgaming, and Pragmatic Play, each of which has its own privacy policy governing data use within the context of their gaming services.

MT33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date displayed at the top of this page.
• Displaying clear notices within the MT33 platform to inform members of any relevant changes.
• For material and significant changes, we will endeavour to send direct notifications to members via email or in-platform notifications.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Your continued use of the MT33 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns, or wish to exercise your privacy rights, please contact the MT33 team through the following channels:

• Dedicated Privacy Email: support@mt33.best – please mark the email subject as "Privacy Enquiry" to ensure it is handled by the responsible team.
• Live Chat: Available 24/7 within the MT33 platform – our team can communicate in Bahasa Melayu and will help direct your privacy enquiries to the appropriate department.
• Frequently Asked Questions: mt33 FAQ Page contains answers to the most frequently asked privacy questions.

MT33 is committed to handling all privacy inquiries seriously and within a reasonable timeframe. For formal data rights requests, we aim to provide an initial response within 3 business days and full resolution within 21 business days, or within the timeframe required by applicable law.